Refund policy

At Sun Saree, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items under the following conditions:

Return Eligibility

• Returns are accepted within 14 days of the date you received your order.
• Items must be unused, in original packaging, and in resellable condition.
• Final sale, customized, or altered items are not eligible for returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process & Shipping Costs

• Customers are responsible for the return shipping cost.
• Returns can be made in person at our location:
  📍 107-20 Van Wyck Expy, S Richmond Hill, NY 11419
  (In-person returns are free of charge.)
• For mailed returns, please use a trackable shipping service to ensure your return is received.

To request a refund, click here.

Restocking Fee & Refunds

• A 15% restocking fee will be deducted from the refund.
• Refunds are issued to the original payment method once the return is processed.
• Shipping fees from the original order are non-refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sunsareenyc@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sunsareenyc@gmail.com.

 

If you have any questions or need assistance with your return, please contact us at Sunsareenyc@gmail.com